CX is the result of every interaction a customer has with your business

A positive experience a customer has with your business is better than any marketing campaign

With digitisation of everything, different customers are looking for different ways of interacting with businesses. B2C (Business to Consumer) organisations need to ensure all customers have a positive experience dealing with their organisation irrespective of which mode of communication. This not only requires a good CX (Customer Experience) strategy but also a good EX (Employee Experience) strategy.

At TeleApps, we look at the wholistic view of B2C organisations and offer solutions that provide an integrated EX & CX strategy. This section covers CX specific solutions that can assist you to better handle your customer interactions.

96 %

Brand Loyalty

96% of customers say customer service is important in their choice of loyalty to a brand

81 %

Competitiveness

81% of companies view customer experience as a competitive differentiator

90 %

Impact

90% of CEOs believe customers have the biggest impact on company strategies

147 %

Effectivness

Companies with engaged employees outperform the competition by 147%

Voice

Voice based interactions brings warmth and personality to customer experience.

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Digital

Digital channels provides flexible ways for your customers to contact your organisation

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Automation & AI

Automation and AI increases operational efficiencies and offers consistent experience.

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Analytics

Analytics of CX data helps you understand your customers better and constantly improve their experience.

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Promotions And Offers

Avaya CC (voice) + Google AI

Get best of breed in contact centre and Artificial Intelligence. Full cloud based inclusive of all calls within Australia, implementation and support.

$100 per user per month *

* Minimum 20 users, 3 years contract

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Fully managed Amazon Connect CX solution

Get fully AI enabled consumption based CX solution from AWS managed by experts in contact centre industry

$25 per agent per month. Amazon charges not inclusive.*

* Minimum 25 users, 3 years contract

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Fully integrated EX and CX solution

Well collaborated employees deliver better customer service. Get world class fully integrated EX-CX solution bundle

$83 per user per month (voice only)

$123 per user per month for multimedia + WFO *

* Minimum 20 users, 3 years contract

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