About Us

TeleApps Consulting is an Australian based company specializing in telephony applications for contact centers and enterprise telephony operating based out of Sydney since April 2007. We have a team of experienced consultants who are experts in various telephony applications. We believe in making the technology work for the business and not the other way around. TeleApps consultants would help businesses in making most of their technology and mold their technology to suite their growing business needs

We operate in the computer telephony applications industry. This involves designing and developing sophisticated cutting-edge technology which assists businesses to provide better customer service and also enhance their productivity

Our mission is to provide a true added value and a better customer serviceability to businesses using cutting edge Telephony applications. We follow a consultative approach to understand each business and tailor technology to suit each individual business needs

TeleApps specializes in the following Telephony based application solutions:

• Interactive Voice Response (IVR)
• Computer Telephony Integration (CTI)
• Automatic Call Distribution (ACD)
• Multimedia contact centre (using voice, email, SMS, web chat, etc)
• Outbound dialing solutions
• Call recording
• Unified Communications (UC)
• Business Intelligence (Intelligent reporting)
• Mobility
• Presence
• Telephony integration with non-telephony applications/solutions