About Us

TeleApps Consulting is an Australian based company specializing in telephony applications and Management Information systems (MIS) for contact centers and enterprises. We have been operating based out of Sydney since April 2007. We have a team of experienced consultants who are experts in various telephony and MIS applications. We believe in making the technology work for the business and not the other way around. TeleApps consultants would help businesses in making most of their technology and mold their technology to suite their growing business needs

We consult on, design and develop sophisticated cutting-edge technology which assists businesses to provide better customer service and also enhance their productivity. Our MIS experts can help you in designing and implementing business intelligent solutions which will give you maximum visibility of your customers and your overall operations

Our mission is to provide a true added value and a better customer serviceability to businesses using cutting edge Telephony and MIS applications. We follow a consultative approach to understand each business and tailor technology to suit each individual business needs

TeleApps specializes in the following Telephony based application solutions:

• Interactive Voice Response (IVR)
• Computer Telephony Integration (CTI)
• Automatic Call Distribution (ACD)
• Multimedia contact centre (using voice, email, SMS, web chat, etc)
• Outbound dialing solutions
• Call recording
• Unified Communications (UC)
• Business Intelligence (Intelligent reporting)
• Mobility
• Presence
• Telephony integration with non-telephony applications/solutions
• IP Phone applications

 The MIS division of TeleApps can consult, design, develop and support the following MIS/data warehousing tools

• Cognos
• Hyperion
• Business Objects
• SAS
• Informatica
• Data Stage